Help Center and FAQ

Yes, all our shipments are insured against damage and loss during transit.

For multi-part projects, we can ship urgent parts first and the remainder upon completion (Partial Shipment).

We offer same-day delivery via private courier (Moto Courier) for the Istanbul and Kocaeli regions. Please confirm before ordering.

Parts are packed securely using bubble wrap, foam, and sturdy boxes to withstand impact and environmental factors during transit.

Your tracking number is sent via SMS and email as soon as your package ships. You can also track the status via our website panel.

Yes. We ship worldwide with proper packaging and documentation for customs.

Yes. You can pick up your orders from our manufacturing facility in Kocaeli/Darıca by appointment during business hours.

Shipping is free for orders above a certain value. Below that threshold, shipping costs are calculated by the system based on package weight/volume.

We use reliable domestic carriers within Turkey, and DHL, UPS, or FedEx for international shipments.

Standard prototypes typically ship within 2-4 business days. Express service can reduce this to 24 hours. Lead times for large volume orders are specified in the quote.